Privacy Policy

In this Privacy Policy, "Personal Information" refers to any information that can identify an individual directly or indirectly, either on its own or when combined with other information. Such information may include, but is not limited to: your email address; username or account identifier; IP address; device information; online identifiers (such as Cookies); information related to user behavior, preferences, or usage patterns. In certain circumstances, if specific information can be associated with a user account or identity, such information may also be considered Personal Information.

When you use Genki-AI Services, we may collect different types of information in order to provide and improve our platform functionality.

2.1 Account Information — When you register for an account or log in to the platform, you may provide certain information, such as: Email address; Username; Login credentials (stored in encrypted form); Account creation time; Account preference settings; Subscription or membership status. This information is used to create and manage your user account and provide platform services.

2.2 Inputs and Generated Content — Genki-AI provides AI-based creative generation and design services. When using these features, we may process information related to content generation, such as: Text prompts you input; Images or design materials you upload; AI-generated design content; Design projects you edit or save on the platform. This information is used to generate design content, store user projects, and support related platform functions.

2.3 Product Information — When you use Genki-AI to transform designs into e-commerce product solutions, we may process information related to product creation, including: Product design images; Product types (such as apparel or merchandise); Product specifications; Product titles, descriptions, and tags; Product pricing information; Cost and profit analysis data. This information is used to generate product listings that can be published on e-commerce platforms.

2.4 E-commerce Platform Authorization Data — Genki-AI allows users to connect their e-commerce platform accounts to enable features such as product publishing, order synchronization, or data analysis. With your authorization, we may access certain store-related information, including: Store account identifiers; Product listings; Product inventory information; Product sales data; Order information. These data are accessed only with your authorization and are used solely to enable platform functionality. Supported integrations may include platforms such as Amazon, Shopify, eBay, Shopee, Lazada, and AliExpress.

2.5 Order Information — When transactions are completed through stores on the Genki-AI platform or through connected e-commerce platforms, we may process order-related information, including: Purchased product information; Order amount; Recipient name; Shipping address; Contact information; Logistics and delivery information. This information is used for order processing, product manufacturing or fulfillment, logistics delivery, and after-sales services. When necessary, such information may be shared with supply chain partners, manufacturing partners, or logistics service providers to fulfill the order.

2.6 Payment Information — If you purchase subscription services or other paid features on the platform, payments are typically processed by third-party payment service providers, such as Stripe. In such cases, we generally do not directly store complete payment card information. However, we may receive transaction-related information, including: Payment status; Transaction records; Subscription status; Billing information.

2.7 Automatically Collected Information — When you access or use the platform, we may automatically collect certain technical information, such as: IP address; Browser type; Device information; Operating system; Access time; Page browsing records; Platform feature usage; System logs and crash logs. This information is primarily used for platform security, system maintenance, and product optimization.

The primary purpose of collecting information is to provide, maintain, and improve the platform services and to ensure the secure and stable operation of the platform. Specifically, the information may be used for the following purposes: Creating and managing user accounts; Generating AI designs and product solutions; Enabling product publishing and e-commerce platform integrations; Supporting product manufacturing and supply chain fulfillment; Providing product profitability analysis and data evaluation features; Processing user subscriptions and payments; Providing customer support; Improving product functionality and user experience; Preventing fraud, abuse, or illegal activities. In some cases, we may also conduct product analysis or business decision-making based on aggregated or anonymized data.

We do not sell your Personal Information. However, we may share certain information with third parties under the following circumstances.

4.1 Service Providers — Including: Cloud infrastructure providers; Payment service providers; Data analytics service providers; Technical service providers. These service providers process data only to the extent necessary to provide services to us.

4.2 E-commerce Platforms or Integration Services — When you authorize the connection of third-party e-commerce platforms, we may exchange necessary data with those platforms to enable functions such as product publishing, order synchronization, or data analysis.

4.3 Merchants or Product Providers — The platform allows users to create or operate independent stores and sell products. When consumers purchase products from stores on the platform, relevant order information may be provided to the corresponding merchant or product provider for order processing, product manufacturing, and after-sales services.

4.4 Supply Chain or Logistics Partners — When you use product manufacturing or fulfillment services, certain information may need to be shared with supply chain or logistics partners in order to complete production and delivery.

4.5 Legal Requirements — We may disclose necessary information when required by laws, regulatory authorities, or judicial bodies, including for the purposes of: Complying with applicable laws and regulations; Responding to lawful investigations; Protecting the rights and interests of users or the platform.

We retain your information for the period necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, or enforcing agreements. If you wish to delete your account or request the deletion of related data, you may contact us. To the extent permitted by law, we will take reasonable measures to delete or anonymize the relevant information.

Genki-AI is a global service. Your information may be transferred to and stored on servers located outside your country or region. We will implement reasonable legal and technical measures to protect your data, such as using Standard Contractual Clauses (SCCs) or similar compliance mechanisms.

Under applicable data protection laws, you may have the following rights: Access your Personal Information; Correct inaccurate data; Request deletion of your information; Request restriction of certain data processing activities; Object to certain data processing activities; Request a copy of your data (data portability); Withdraw previously provided consent. If you wish to exercise these rights, you may contact us using the contact information provided in this policy.

Genki-AI uses Cookies or similar technologies to enhance the service experience. Cookies are small data files stored on a user's device that help the platform recognize the user's device, maintain login status, and analyze how users interact with the platform. These technologies help us understand browsing behavior and improve the website structure and functionality. You can usually manage or disable Cookies through your browser settings. However, disabling Cookies may affect the normal operation of certain platform features.

We implement reasonable technical and organizational measures to protect your information, including: Data encryption; Access control mechanisms; System security monitoring; Regular security assessments. However, no method of transmission over the Internet can guarantee absolute security.

Genki-AI services are primarily intended for users who are 18 years of age or older. Users under the age of 18 should not use this platform or provide personal information without the explicit consent of their parents or legal guardians. If you are a minor, please ensure that your parent or legal guardian reads and agrees to this Privacy Policy before using the Services. If we become aware that a minor has provided personal information without guardian consent, we may take steps to delete the relevant data and restrict account usage.

We may update this Privacy Policy from time to time. The updated version will be published on the platform, and we may notify users through appropriate means when necessary. Your continued use of the Services after the update indicates your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or our handling of personal information, you may contact us at: Email: support@genkios.com

Thank you for your trust and support of Genki-AI.